Order Processing: Generally 1-3 business days.

Shipping & Delivery: Generally 3-8 business days.

*Please note​ that timelines may be extended under the following circumstances:

-Pre-orders for new products (see product page for details)

-Peak seasons (e.g., holidays, major sales promotions)

-Severe weather, remote delivery addresses, or carrier disruptions

*Please check our Shipping Policy for more details.

We offer a 30-day price guarantee for all products purchased on UGREEN NAS official website (ai-eu.ugreen.com). If you find the same model available at a lower price on this website within 30 days of your purchase, we will refund the difference.

Important Disclaimer: This guarantee does not apply to special offers (such as cashback, bonuses or bundled offers), out-of-date or second-hand items, prices offered by third parties, or unauthorized distribution channels.

We provide a 2-year warranty against manufacturing defects. We cover all malfunctions caused by material or workmanship issues under normal use. Please note that accidental damage or improper care is not covered.

*Some products come with a 3-year warranty. Please check our Warranty Policy for more details.

You may apply for a no-reason return within 30 days of purchase, provided the product is in good condition, all accessories are included, and the packaging is intact. (For pre-sale products, the 30-day period begins on the date of shipment.)

*Please check our Return Policy for more details.