Order Processing: Generally 1-3 business days.
Shipping & Delivery: Generally 3-8 business days.
*Please note that timelines may be extended under the following circumstances:
-Pre-orders for new products (see product page for details)
-Peak seasons (e.g., holidays, major sales promotions)
-Severe weather, remote delivery addresses, or carrier disruptions
*Please check our Shipping Policy for more details.
We offer a 30-day price guarantee for all products purchased on UGREEN NAS official website (ai-eu.ugreen.com). If you find the same model available at a lower price on this website within 30 days of your purchase, we will refund the difference.
Important Disclaimer: This guarantee does not apply to special offers (such as cashback, bonuses or bundled offers), out-of-date or second-hand items, prices offered by third parties, or unauthorized distribution channels.
We guarantee this product with a 2-year warranty against manufacturing defects. We cover all malfunctions caused by material or workmanship issues under normal use. Please note that accidental damage or improper care is not covered.
*Please check our Warranty Policy for more details.
You may return your purchase for a full refund or exchange within 30 days of receiving the product. Depending on product availability, items may be exchanged for an item of equal value. Please note that items must be unused and returned in original packaging with all accessories.
*Please check our Return Policy for more details.
No. UGREEN NASync systems are sold as diskless NAS devices. HDDs and SSDs are not included and must be purchased separately.
The maximum storage figure shown for each NAS describes the capacity supported by its SATA and, where applicable, M.2 drive slots. It does not describe storage included in the box.
